There was a time, right up till I inadvertently purchased a bag of carrots with rotted carrots in it, that I trusted Bolthouse Farms products. Why not? Everything I ever bought with their name on it was good, very good. They have the best carrot juice. But I guess you don’t have to use good looking carrots for juice, only for when you sell them as whole carrots.
It seems that Bolthouse Farms is getting sloppy in the whole carrot department. In the last year I’ve noticed a steady decline in the quality and size consistency in their baby carrots. Now I get home and find rotted carrots in my Bolthouse Farms bag of carrots. I never even looked when I was in the store – that’s the level of trust I had in them.
Then I notice that in addition to these carrots being a product of the U.S.A., they’re also a product of the European Union – if the acronym E.U. does in fact signify European Union. Looks like these carrots had two fathers, or two motherlands. Now, where the rot actually happened is anybody’s guess.
I find it hard to believe that the U.S.A. can’t grow its own carrots. But even if Bolthouse Farms buys carrots from other countries, you might think their concern for quality control would be paramount, especially given their reputation for high quality carrot juice. And since there are so many countries in the European Union, one might think that the actual country be sited on the bag.
Okay, so the language is French, but does that mean they came from France or is France the shipping point? Did we bag them in the U.S.A or did we ship the carrots to France for France to bag them and ship them back to the U.S.A? I don’t know, and the people who do know think we don’t have to know. Well, yes we do, for instances such as this, so we can trace the item all along the process of growth, bagging and shipping.
One of the reasons that it takes so long to pinpoint the source of a food-related disease outbreak is because accurate records aren’t kept. We don’t know where the heck these tomatoes came from, we so often hear on the news when there’s a listeria or salmonella outbreak. What if the carrots were carrying a disease and killing people? The public deserves to know, since it’s becoming increasingly difficult to trust those who are in charge of our food supply.
If nothing else, I could have gotten the carrots that were supposed to go into the juice and not be sold as whole, and me getting these bad carrots was like a whistle-blower letting the world know how the carrots really look before they become your carrot juice – the juice that looks all clean, fresh and healthy once it gets to the bottle.
The carrot was the whistle-blower this time.
Bolthouse Farms Busted!
Premium Prime is the adverts claim for these carrots.
Bolthouse Farms responded:
Name: Julie Soley
Comment/Request: Hi Sharon. I am with Bolthouse Farms and I received a Google alert regarding your recent review of our carrots.
We regret that you were disappointed with your purchase. Our number one priority is to delight our consumers and we take great pride in the quality of all of our products and ingredients and we strive to deliver the best experience with them. That’s why feedback like yours is so critical to our success to help us continue to improve our products to the preferences of our valued consumers.
We will forward the information you provided to our Quality Management team to look into this issue further. By bringing your comments to our attention, you have helped support our high quality standards.
I wanted to take a moment to address the origin of the carrots and the printing on the bag. The text on the package is in English and French. In order to ship our carrots to Canada, we are required to include French text as well as English. The translation for “Produce of USA” is “Produit Des E.U.”. The carrots you purchased were in fact grown in the United States.
Please feel free to send me an email with your mailing address so we can replace your recent purchase. We’d love to be able to make this up to you on your next purchase. Thanks again for brining this to our attention. I hope to hear from you soon.
Time: 20 Mar 2017 at 11:25 am
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